REFUND POLICY

Refund time

You have 15 days from the date of delivery to return the product for a full refund or exchange. We will arrange a return and process a full refund for the faulty item. But if 15 days have passed since your purchase, unfortunately we cannot refund or exchange the item. Your item must be unused and in the same condition that you received it.

Refund method

Once we receive your return and review it, we will notify you via email of receipt of your return, and notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected].

Cancellations

Please contact us immediately at [email protected] if you would like your order cancelled. You have 24 hours to cancel via the link in your confirmation email. Outside of this period, cancellations are not guaranteed.

Contact us

If you have any questions or concerns regarding our Refund policy, please feel free to contact our customer support team at: [email protected].