PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Baumbach (the “Site”).

We have our own privacy policy, so please read the policies below carefully, if you have any questions or concerns, please contact with us . And we may change this policy in the future, if there are changes we will post those changes here.

1. Personal information we gathering

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. Why do we collect your personal data and how do we use it?

Depending on the type of data we have access to about you, we may process it for the following purposes:

• To manage your registration as a website user: if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalised services. You can delete your account at any time by contacting us. The legal basis for this purpose is the fulfilment of pre-contractual measures or contractual obligations.
• To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to aftersales services or refund your order. It also allows us to inform you of any fraud against you or us during the purchase process. If we consider the action as fraudulent, this processing may allow us to block the transaction. The legal basis for this purpose is the fulfilment of contractual obligations.
• To respond to requests sent to customer services: the legal basis for this purpose is the fulfilment of contractual obligations, pre-contractual measures or the legitimate interest of Baumbach, depending on the specific request.
• To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services. The legal basis for this purpose is your consent, which you have previously given.
• For marketing purposes: if you have subscribed to our Newsletter, we process your data in order to manage your subscription and send you relevant information via email or SMS, based on the preferences you indicated. We can also contact you via push notifications if you have subscribed to this service. We need your consent for all direct marketing. You can also cancel your subscription for our communications at any time (for example to unsubscribe from the newsletter, simply click on the button “Click here to unsubscribe” found at the bottom of all of our newsletters and confirm cancellation of your subscription). The legal basis for this purpose is your consent, which you have previously given.

If you agree to receive direct marketing content, whether via our newsletter or push notifications, we may use the information you have provided for the following purposes:

• To share information about our events, products, services or on-going offers
• To make recommendations about certain products or services which may interest you
• For market research, in order to better understand your expectations concerning our products and the services proposed by our website.

The legal basis for these purposes is your consent, which you have previously given.

3. Third parties

In the context of your use of our website, you may receive information from third parties with which we work, offering you certain services. This may include:

• Financial establishments – Fraud detection and prevention entities
• Logistical, transport and delivery services
• Marketing or advertising service providers

We may share your personal data with our third parties for the following reasons, for example:

• Payment services in order to complete payments;
• Delivery companies to deliver your order;
• Credit and fraud prevention agencies to carry out a credit check and confirm your identity;
• Analysis software which allows us to process your data in order to optimise your purchase experience on our website.

We ask third parties to undertake to respect the security of your personal data, in accordance with the law. Third parties can only use your personal data in accordance with our instructions and not for their own purposes.

4. Consent

How do you get my consent?

We assume that you agree to our collecting and use of the personal information you give us in order to finish a transaction, validate your credit card, place an order, schedule a delivery, or return an item.

If we request your personal data for an unrelated purpose—like marketing—, we will either directly ask for your consent or provide you with an opportunity to say no.

How do I withdraw my consent?

You can always contact us at [email protected] to withdraw your consent for us to contact you regarding the ongoing collection, usage, or sharing of your information if you change your mind after opting in.

5. Retention of your personal data

We will retain your personal data and use them to the extent necessary to comply with our legal obligations, resolve disputes. In addition, we will also retain Usage data for internal analysis purposes.

You have the right to delete and request that we assist in deleting the personal data that we have collected about you.

After you have terminated your use of our services, we may store your information in an aggregated and anonymized format.

6. Security

We adopt adequate security measures and adhere to industry best practices to guarantee that your personal information is not misplaced, misused, accessed, exposed, improperly altered, or destroyed.

7. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

8. Change

From time to time, Baumbach may update this privacy notice. We have no right to notify you about material changes in the way we treat personally identifiable information by placing a notice on our site. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and to whom we disclose it. Your continued use of the Baumbach store following the posting of any changes to these terms shall mean that you have accepted those changes.

9. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: [email protected].